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The consultation will help VN-BIS better understand the requirements of customers. We will discuss to dive deeper into your expectation to provide the most appropriate and optimal service for your investment in Vietnam.

For more convenience in arranging work and best support, please book a consultation appointment with VN-BIS’s customer service department in advance.

For meeting online

  • Please join your Zoom session via the links sent in your confirmation email and notify the VN-BIS consultant at least 10 minutes before your session.

Note: For the appointment booking service, the customer care staff of VN-BIS will call back within four working hours (office hours) to confirm the appointment. In case the customer would like to change the meeting, please contact us via email or hotline to choose a suitable time.
Please notify cancellation if you cannot arrive on time.

  • News
  • Togo
  • 31 January 2023

PIA Single Window Clearance

What is Single Window?

This refers generically to the administrative building within the PIA that gathers all the competent administrative authorities (and/or their representatives) in charge of:

  • Centralizing the applications (like approvals, permits, licenses, registrations and other authorizations) submitted by investors wishing to establish themselves within PIA.
  • Carrying out the steps intended to scritinise applications of investors according to the accelerated procedures, subject to the eligibility conditions applicable to them.
  • Issuing Regulatory Authorizations through the PIA Coordinating Authority (ACP) that centralizes all the administrations within a Single Window.

Administrative authorities​ are physically gathered in the building called ‘Single Window’ in order to receive and process the various applications. The administrative authorities are led by a General Administrator appointed by the State. ​The General Administrator is the administrative head of the Single Window and the support services that participate in the process of creating, supervising, controlling and managing PIA.​

PIA Single Window Operationalisation

The PIA Single Window will be the only contact for the Units, which will be able to complete all the administrative formalities and procedures related to their establishment in the IIP. The Single Window acts as a central agency that coordinates and supervises the support of the different administrations and services of the State within the IIP.​

The various components and services of the Single Window will group together, in particular the departments or services that will be set up by the ministerial departments concerned, namely tax office, customs office, competition and consumption department, environmental services or agencies (pollution – sanitary approval), port agencies or services, all services or agencies in charge of employment and labor.

The Single Window will be responsible for making arrangements for the delivery to Investors of all necessary approvals for the implementation of applicable charges or tolls for the use of any infrastructure or value-added services provided by PIA SAS in the IIP. ​